Terms & Policies

Who we are

McLean Mill Historic Park is operated by the Alberni Valley Chamber of Commerce under the mandate from the City of Port Alberni.

Heritage Fee

10% Heritage Fee: McLean Mill National Historic Park is a non-profit organization dedicated to supporting the heritage, grounds, buildings, and artifacts of what once was the R. B. McLean Lumber Company. Much of its original machinery and buildings have survived, making it a rare example of a sawmill complex from the first half of the 20th century.

100% of the Heritage fees collected are given to the City of Port Alberni for the explicit use of repairs and restoration of McLean Mill National Historic Site, to ensure the site can be enjoyed for years to come.

Thank you for your support.

Store Policies

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention by calling or emailing us or on your next visit. Thank you!

Returns

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we’ll replace it or give you a refund. 

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. Original receipts are required.

Camping

Full pre-payment of all camping fees and reservation charges is required to secure a reservation.

Reservations are not transferable. Any reservation holders found to be transferring or selling their reservations to another party, risk their reservation being cancelled without a refund. If a customer can no longer use their reservation, they are encouraged to cancel it so that any unused camping fees that are not forfeited as a penalty, can be refunded to the credit card that was used to make the original reservation.

Customers will be required to provide one or two permit holder names that cannot be changed at a later date. At least one of the permit holders must be present during the stay and identification may be required to keep the reservation valid.

Check-in time is between 2pm and 4pm. Check-out time is until 11am. For the comfort of your fellow campers please be respectful and observe our rules and regulations.

Arriving at the site with more people or vehicles than stated in your reservation may result in additional fees, or unavailability of additional accommodation.

Refunds are not given for an eviction, vacating your campsite early, or inclement weather. If you need to cancel or change your reservation please contact us via email at info@mcleanmill.ca or give us a call at 250 -723 -1379.

Board & Lawn Games

Payment for board or lawn games is due upon arrival, please check in at the Mill Store (Administration) during opening hours 10am – 4pm and provide your online booking reference. Reserved time slots will be held for a maximum of 15 minutes and games will be made available for others after this time. We reserve the right to ask for a damage deposit (credit card, ID). All games are sanitized after each use.

Guided Tours

Payment for Guided Tours is due upon arrival, please check in at the Mill Store (Administration) no later than 10 minutes prior to your booked tour time and provide your online booking reference. Showing up late might result in loosing your spot. Due to Covid-19 measures, walk-ins are not accepted. 

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Our Privacy & Security Policies

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or shop with us online. We are committed to respecting the privacy and security interests of all visitors to our website. We are the sole owner of the information collected on this site. We will not disclose, sell, share or rent this information to any other individual or entity except as disclosed in this statement.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information sent to this site is protected by SSL session (https), the industry standard in protecting against disclosure to third parties.

Collection And Use Of Personal, Non-Personal Data

We reserve the right to log and analyze information gathered from a user’s visit to this website. This information includes personal (name, email address) and non-personal (browsing patterns, number of site logins) data as outlined below.

Personal data is collected when users provide information to us. As an example, a user may request to be added to our email communications. Additionally, when a user creates a new online account on this site, personal data, including, but not limited to, name, email address, and phone number are captured. We use this information in a number of ways as part of normal business communications. Personal data may also be used to communicate marketing or promotional information that we feel may be of interest to you. As a user, you have the option to unsubscribe from marketing or promotional email communications at any time.

Non-personal data collected include your web usage patterns when you interact with this website. We use tracking technologies to capture data that is intended to better understand how users interact with our website, measure the success of marketing campaigns, and to ensure that the user experience is optimized.

We use various analytics software which all operate similarly. These applications are technology services that help us better understand your experiences on this website (e.g. how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These services use cookies and other technologies to collect data on your behavior and your devices; in particular device IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. They store this information in a pseudonymized user profile. Neither they nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Disclosure of User Data To Third Parties

We do not share non-personal data, as described above, with third parties.

Third-Party Links

This website contains links to other sites. Please be aware that we are not responsible for the content, security, or privacy practices of any other sites. These linked sites are only for your convenience and therefore you access them at your own risk.

Account

We reserve the right, in its sole discretion and without prior notice, to discontinue user accounts and/or passwords for any reason whatsoever.

Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you’ve provided to us via our website.